At Gunjan Hair Clips, every order is carefully checked and packed before it leaves us. Because of this, our cancellation and returns policy is simple and specific.
Order Cancellation
You can cancel your order for a full refund any time before it has been dispatched. To cancel, message us on WhatsApp with your order number and we’ll take care of it right away. Once an order has been dispatched, it can no longer be cancelled, and our return policy below will apply instead.
When We Accept a Return
Returns and refunds are accepted in two cases: if you receive a damaged product, or if your order is lost in transit and does not reach you.
Unboxing Video is Mandatory
To be eligible for a replacement, you must record a clear, unedited unboxing video starting from the moment you begin opening the package. This video is required as proof of damage. Without it, we won’t be able to process your return.
Goods Lost in Transit
If your order does not reach you and is confirmed lost in transit by our courier partner, please let us know on WhatsApp with your order number and we will process a full refund.
How to Raise a Return Request
Please send us a WhatsApp message on 99400 88525 along with your order number (and the unboxing video, for damaged item claims), and we will take it from there.
Refunds
Once your cancellation is confirmed, your damage claim is approved, or your lost-in-transit claim is confirmed, your refund will be issued via UPI, following a proper request raised on WhatsApp.
We’re always happy to help. Reach out to us anytime on WhatsApp and we’ll make it right.