Gunjan Hair Clips (“we”, “us”, “our”) operates the website gunjanhairclips.com. This Privacy Policy explains what information we collect when you visit or shop with us, how we use it, and the choices you have.
Information We Collect
When you browse our site, place an order, or contact us, we may collect:
- Your name, phone number, email address, and shipping/billing address, when you place an order or fill in a form on our site
- Order details such as products purchased, order value, and order history
- Messages you send us on WhatsApp, Instagram, Facebook, or through our contact form
- Basic technical information such as your browser type, device, and pages visited, collected automatically via cookies
Payment Information
Payments on our website are processed securely by Razorpay, a PCI-DSS compliant payment gateway. We do not store your card, UPI, or net banking details on our servers, this information is handled directly by Razorpay under its own security and privacy practices.
How We Use Your Information
We use the information we collect to:
- Process, pack, and deliver your orders
- Communicate with you about your order, including shipping and delivery updates
- Respond to your questions and requests, including on WhatsApp
- Improve our website, products, and customer experience
- Where you have consented, show you relevant offers and measure the performance of our ads
Cookies and Advertising
We use cookies to help our website function properly. With your consent (via the cookie banner shown on our site), we also use tools such as Meta (Facebook) Pixel and Google Analytics to understand how visitors use our site and to measure the performance of our advertising. You can accept, reject, or manage cookie preferences at any time through the cookie banner on our site.
Who We Share Your Information With
We share your information only where necessary to run our business:
- With Razorpay, to process your payment
- With our courier and logistics partners, to deliver your order to you
- With service providers who help us run our website, send communications, or analyse site traffic
- Where required by law, with government or regulatory authorities
We do not sell your personal information to third parties.
How Long We Keep Your Information
We retain order and customer information for as long as needed to fulfil orders, handle returns or disputes, and meet our accounting and legal obligations under Indian law.
Your Rights
You can ask us to access, correct, or delete the personal information we hold about you, subject to our legal and accounting obligations, by reaching out to us on WhatsApp or at our store address below.
Children’s Privacy
Our website and products are intended for a general audience and are not directed at children. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The updated version will be posted on this page.
Contact Us
Gunjan Hair Clips
No.90 NSC Bose Road, 2nd floor, Shop No.46, Patni Plaza, Sowcarpet, Chennai–600079
WhatsApp: 99400 88525